Excellence Competencies

While principles form the foundation for a world-class culture, actual performance depends upon developing and demonstrating competencies that reliably promote those principles.  We help your organization develop seven core competencies that connect people with processes to produce world-class performance.  Once these competencies are fully understood, an organization can better focus its efforts on employee selection, performance improvement and skills/career development.

These competencies, directly derived from Performance Excellence Competitive Principles, emphasize customer-focused, process-oriented logic.  Management activities for both processes and for performers strongly support this logic. 

Customer
Perspective
View the business through the eyes of its customers
Core-Process
Orientation
Stay focused on the processes that sell, make, deliver and service customer deliverables
Whole-Process
Management
Organize business processes to optimize process flows, ensure quality, guarantee efficiency and effectiveness and engender customer satisfaction
Cross-functional
Collaboration
Prioritize whole-process performance over functional performance and promote team efforts that share responsibility for bottom-line results
Empowerment Enable in-process problem-solving and decision-making
Process
Management
Systematically apply process controls, measurement and cross-functional management to process performance
Behavior
Management
Use positive reinforcement and manage consequences systematically to reinforce value-adding discretionary effort and strengthen performers' capabilities
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Revised: April 14, 2008.
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