Customer Driven, Process-Centric Logic

Understanding the critical role of the customer in a business has drastically changed the way businesses think about themselves.  Gone are the days when companies could produce what they want, deliver it when they want, and yet expect their customers to remain loyal.  World Class companies have re-examined their priorities to adapt their business models to meet the expectations of their customers.  This profoundly impacts the ways that processes, organizational structures and jobs are designed.

Conard Associates helps you identify the core processes of your business that provide deliverables to your customers, and helps you ensure those processes are optimized for competitive performance.

Revised: April 13, 2008.
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