While principles form the foundation for a world-class culture, actual performance depends upon developing and demonstrating competencies which reliably promote those principles. We can help your organization develop seven core competencies which connect people and processes to produce world-class performance. Once these competencies are fully understood, an organization can better focus its efforts on employee selection, performance improvement and skills/career development.
These competencies, which are directly derived from Performance Excellence Competitive Principles, emphasize customer-focused, process-oriented logic. Management activities for both processes and for performers strongly support this logic.
|Focus on anticipating and satisfying customer needs|
|View the business as a collection of deliverables-producing processes|
|Organize the business to optimize process flows and promote shared responsibility|
||Promote shared responsibility and team efforts|
||Enable in-process problem-solving and decision-making|
|Systematically apply process controls, measurement and cross-functional management to process performance|
|Empower, support and reinforce value-producing human performance|
Revised: April 13, 2008.
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