The backbone of Conard Associates’ Performance Excellence approach is its understanding of human behavior in the workplace. In today’s knowledge-based businesses, the most critical assets are human. Gaining discretionary performance from those human assets increasingly represents a business’ competitive edge.
Six conditions are essential to obtaining optimal human performance:
| Business Commitment | People need to personally understand and buy-into customer and business goals. |
| Core Process Redesign | People need to participate in designing - and implementing - effective and efficient operating processes. |
| Cross-functional Teaming | People need to collaborate readily across functions to perform and manage those processes. |
| Direct Process Control | People need to take direct, in-line responsibility to perform processes reliably as they are designed. |
| Performance Measurement | People need to constantly monitor the results of their efforts and make adjustments. |
| Behavior Management | People need to receive positive reinforcement for behaviors which add value to the achievement of business and customer goals. |
Revised:
April 13, 2008.
Copyright © 2008 Conard Associates, Inc.
Contact webmaster@conardassociates.com